Help desk

FAQ

Frequently asked questions

Purchase

Can I order scenarios without owning a GAIM shooting simulator?

You need a GAIM shooting simulator to be able to use the scenarios. Once you own a simulator you can add more scenarios.

Where can I find my license key?

Your license key is available in myGAIM. If you have not created a myGAIM account, you can easily create one on the top of the page.

How do I purchase more scenarios and activate them in my system?

Buy more scenarios on our website. After purchase you will receive an Activation code via email. Redeem the code in your myGAIM account and add it to your existing license key. If you wish to give a GAIM scenario to another GAIMer you send them the activation code instead. When you have activated the code, please restart your headset, now you should have access to your new software.

What VR headset should I buy?

GAIM is compatible with Meta Quest 2, Quest 3, Quest 3S. We recommend Quest 3 to get the best experience possible! It is sold with 128gb or more memory. GAIM takes about 2gb memory.

Can I purchase a scenario or simulator for a friend?

You sure can! After purchase, you will receive an Activation code via email. To be able to access the license key, the person receiving the gift needs to create an myGAIM account. Then they can activate the purchase with the Activation code that you received after the purchase.

Does the GAIM system include a Meta Quest headset?

The system includes great hardware, amazing software and never-ending hunting experiences! The one thing not included is the Meta Quest headset, but you can easily find one at any larger electronics store.

What countries do you deliver to?

GAIM is currently available in Europe, USA and Canada. Delivery normally takes between 3-5 business days.

What payment options do you offer?

The options can be different depending on what country you order from. We have debit/credit card, Paypal, Apple Pay and Klarna.

Returns

What is your return policy?

If you for any reason would like to return your GAIM system you have the right to return the product in unused condition up to 14 days after receiving your product without any reason. If you like us to send you a return shipping label within EU please contact us on info@gaim.com. If you live in North America contact gaiminc@gaim.com

How do I make a return?

You can find our return form with more information among the files on our support page. Make sure you follow the instructions for EU or US. We only accept returns for packages with hardware, not standalone software.

Hunting and Shooting

How do I play multiplayer?

*Note both users need a GAIM shooting simulator and the scenario you intend to use. You can see which scenarios that support multiplayer in the scenario description. Multiplayer is then done in three easy steps: 1. Host a game in the multiplayer section. You will receive a four-letter code. 2. Ask your hunting buddy to join your session using the code. The scenario will become available when your friend joins the session. 3. You can now talk via the headset. Have fun hunting together!

How is the score calculated in GAIM Range?

GAIM Range uses an IPSC standard of scoring. Paper targets have three scoring zones: 1 point, 3 points, and 5 points, and we count two hits per paper target. Steel targets gives 5 points and you hit them ones only. No hit gives -5 points Your final score is a Hit Factor. It is calculated by total points divided by total time for all shots. Th The higher the Hit Factor, the better. Many points in a short time is better than the opposite.

How is the score calculated in GAIM hunting?

General rule is that a killing shot generates 1000p. Any injuring shot deducts 100p. Breaking any safety rule deducts 250p. All points are multiplied by your accuracy which in turn is calculated by dividing killing shots with total shots. These points should encourage good decisions of not taking too difficult or dangerous shots. More practice equals better shooting skills and higher score!

What are the ballistics used in GAIM?

We have used the data of a standard 308w cartridge in our rifle calculations. Weight 11,7 grams. Speed 800 m/s. The calculations for shotgun is based on US6 with 411 m/s exit speed and a 1/4 choke. For the handgun we have used the ballistics for a 9mm bullet weighing 8 grams ( 124 grain) with an exit speed of 360 m/s or 1180 ft/sec.

How can I adjust my weapon in GAIM?

Here is a YouTube video of how you can adjust your weapon: https://www.youtube.com/watch?v=4EUNIhC2QVc

Technical

How do I connect the Trigger Gen 2?

1. Put the battery in the trigger unit. 2. The LED button will blink several colors. Press the LED light button for 3 seconds until it blinks red for 1 second followed by a yellow blinking light. This means the trigger is reset and ready to pair again. 3. The LED light should blink yellow indicating that the trigger is actively searching for a connection. 4. In the headset go to Settings // Devices // Bluetooth pairing. If the GAIM Controller is visible but listed as Previously Paired, you need to forget this device. Then exit the menu and enter it again. 5. Pair with the GAIM Controller 6. When connected the trigger will blink green at every shot.

What is required to use GAIM?

To start using GAIM you need a license key from us that you receive when purchasing one of our simulators. Together with a Meta Quest 2, Quest Pro, Quest 3S or Quest 3. GAIM can be used with a GAIM rifle, the GAIM x DryFireMag, handgun or AR. No computer is needed. If you want to share your view with others you use Chromecast from the headset to a screen.

Where do I find the GAIM software in the headset?

The GAIM Software is found among all other Apps and is downloaded from Meta Store App Labs.

Can I watch GAIM on a TV or computer screen?

Yes, you can use Chrome Cast to show what the shooter sees in the headset on a TV or computer screen. You can also view it on a smartphone or tablet with the Oculus app.

Do I pair the trigger via the phone app or in the headset?

After an update at Meta, the ability to connect your device via the mobile app has disappeared for some users. Please pair the Trigger directly with the headset.

Can I use Mac / PC to install the GAIM software to my headset?

You don't need any computer to install the software but it's downloaded from Oculus App Lab.

How do I know if I'm on the latest GAIM software version?

We publish our release notes as soon as a new version is released where you can see what version is the latest, the release notes contains information about what's been published, e.g. bug fixes, added functionality etc. The system itself will also notify you if there is an update available.

Troubleshooting